FAQ
Our FAQ
General FAQ
What is Maison Soleil Circle?
Maison Soleil Circle is a lifestyle and impact concierge brand offering premium gifting, event planning, travel coordination, philanthropic support, and bespoke consultancy services to both individuals and corporate clients.
Who can use your services?
We serve both individuals (Particuliers) and corporate organizations (Entreprises) across various sectors, locally and internationally. Whether you’re celebrating a milestone, planning a retreat, or launching a CSR project, we tailor solutions to your goals.
What services does your company offer?
We specialize in a wide range of bespoke services including:
- Custom and Corporate Gifting
- Event Planning and Management
- Travel Curation (for individuals and corporate retreats)
- I/CSR (Individual/ Corporate Social Responsibility)
- Advisory & Strategy Consulting
Where are you based and do you work internationally?
We are proudly based in Nigeria and serve clients across the country and globally. Our services — from gifting and travel to event execution — are fully scalable and can be delivered worldwide.
Gifting Services
Do you offer customized gifts?
Absolutely. We specialize in bespoke gift curation tailored to the recipient’s personality or your brand message. From packaging to product selection, every box tells a story.
Can I place bulk orders for corporate gifting?
Yes, we handle both one-off and recurring bulk orders for corporate clients. Discounts and premium packaging options are available for large volumes.
Can I request a custom design or theme?
Absolutely. Every gift or package can be personalized around a theme, color palette, message, or specific need.
What’s your lead time for bulk orders?
We recommend reaching out 2–4 weeks in advance for most services. However, we can sometimes accommodate rush orders depending on availability.
What is your return policy?
Our top priority is ensuring your items arrive in perfect condition. Due to the nature of the curated gifts in our boxes, we are unable to accept returns or offer refunds. However, if your order arrives damaged or not as expected, please contact us within 24 hours so we can resolve the issue promptly.
You can reach us by phone at (+234) 901 851 0991 or via email at info@maisonsoleilcircle.com
Event Planning
What types of events do you manage?
We cover both private events (birthdays, baby showers, proposals) and corporate events (conferences, retreats, team-building, bootcamps, launches). Each is uniquely styled and flawlessly executed.
Can you work with my budget?
Yes we offer scalable solutions and always aim to maximize your vision within your budget.
How early should I book your event services?
We recommend booking at least 4–6 weeks in advance, especially for complex or large-scale events. However, we also cater to short-notice events depending on availability.
Travel Services
What does your travel service include?
Our travel support covers itinerary planning, hotel and flight booking, activity scheduling, and special experiences, for solo, couple, family, or business trips.
Do you handle visa processing?
While we do not directly issue visas, we provide visa advisory support and documentation assistance to enhance your travel experience.
Giving & Philanthropy
How can I support your social impact projects?
We welcome support from individuals and organizations. You can donate funds, sponsor initiatives, or partner with us for execution. Visit our Giving page to see active campaigns.
Can you help me plan my own charity initiative?
Yes. Whether you’re giving back for a birthday or aligning CSR to your brand values, we handle strategy, logistics, partnerships, and impact tracking.
What CSR services do you offer to companies?
We help companies design, implement, and report on CSR programs aligned with their brand values community outreach, impact initiatives, donations, and sustainability efforts.
Consultancy
What kind of consultancy do you offer?
We offer strategic advisory across gifting, events, CSR, and travel. Whether you need expert guidance for an upcoming launch or vendor selection insight, we’re here to help. First hour is free, then $100/hour applies.
Can consultancy fees be rolled into execution budgets?
Yes. If we’re executing your project, the consultancy cost will be embedded in your overall quote.
Booking & Process
What payment methods do you accept?
We accept bank transfers, cards, and other secure digital payment options. Payment details will be shared upon booking confirmation.
Do you offer nationwide or international delivery?
For now, we deliver gifts and coordinate events only within Lagos and will soon expand to deliver nationwide and internationally.
How do you ensure quality?
We operate with precision, creativity, and care. Our processes include vendor vetting, internal reviews, and a Maison Soleil excellence checklist for every project.
How do I get started?
It’s simple:
- Book a free consultation.
- Get a personalized quote.
- We execute your vision with excellence.
Visit our Contact or Get a Quote page to begin.
Can’t find what you’re looking for?
If your question isn’t answered in this FAQ section, we’re here to help!
Please reach out to us directly at info@maisonsoleilcircle.com or call
(+234) 901 851 0991, we’ll be happy to provide clarity and assist you promptly.
